Returns and exchanges

Ordered the Wrong Product? No Problem.

At Apex Auto Shield, we understand that mistakes can happen. That’s why we accept returns within 7 days of purchase for an exchange or refund (excluding any shipping costs), provided the item is in its original, unused condition, in its original, unopened and undamaged packaging, and accompanied by proof of purchase.

Exchanges

Need a different product? We’re happy to help. Simply contact us to arrange the return, and we’ll assist you in selecting the correct product for your vehicle. Once the returned item has been received and inspected, we’ll process your exchange.

Faulty or Defective Products

If you receive a product that is faulty due to a manufacturing defect, please contact us as soon as possible. Eligible products will be assessed and, where applicable, repaired, replaced, or refunded in accordance with our warranty policy and consumer protection regulations.

Important Notes

Products that have been used, installed, damaged, or returned without their original packaging cannot be accepted. Returns requested outside the 7-day return period may not qualify for a refund or exchange. Customers are responsible for the cost and risk of return shipping unless the item is defective or incorrectly supplied. Custom-made, made-to-order, vehicle-specific, or specially cut products cannot be returned or exchanged unless they are faulty, defective, or incorrectly supplied.

How to Make a Return

To initiate a return or exchange, please email us at info@apexautoshield.co.za with your order number and reason for the return.

We will provide you with return instructions and confirm whether your item qualifies for a refund or exchange.

Return Address

Apex Auto Shield
Unit G4, 5 Howe Street
Observatory
Cape Town, 7925
South Africa

For your protection, we recommend using a tracked courier service when returning products. Apex Auto Shield cannot be held responsible for items lost or damaged during return transit.