Shipping Policy
Last Updated: June 2026
At Apex Auto Shield, we are committed to delivering your order safely and efficiently. Please review our shipping policy below.
All orders are processed within 1–3 business days after payment has been successfully received and verified. Orders placed on weekends or public holidays will be processed on the next business day.
Should there be any delay in processing your order, we will contact you using the details provided at checkout.
We currently ship throughout South Africa. Delivery availability may vary depending on your location and the courier services operating in your area.
For customers in Namibia, Botswana, or other neighbouring countries, please contact us directly before placing an order to discuss shipping options and costs.
Estimated delivery times are:
- Major metropolitan areas: 1–3 business days
- Regional areas: 3–5 business days
- Outlying or remote areas: 5–7 business days
Delivery times are estimates and may vary due to factors beyond our control, including courier delays, weather conditions, public holidays, and peak periods.
Shipping is charged at a flat rate of R160 for all orders under R2,000. Orders over R2,000 qualify for free standard shipping.
All orders are shipped using The Courier Guy Economy Service. Delivery times may vary depending on your location and the courier network.
If you require your order sooner, please contact us before placing your order to discuss alternative shipping options and expedited delivery services. Additional shipping charges may apply.
Once your order has been dispatched, you may receive a tracking number via email or SMS, where available. Tracking information may take up to 24 hours to become active.
Please ensure that the delivery address and contact details provided are accurate and complete. Apex Auto Shield cannot be held responsible for delays or failed deliveries resulting from incorrect address information supplied by the customer.
If your order arrives damaged or incomplete, please notify us within 48 hours of receiving your delivery. To assist with the investigation, please provide your order number, photographs of the damaged packaging and products, and a description of the issue.
We will work with the courier and assess the matter as quickly as possible.
If your parcel appears to be lost in transit, please contact us. We will liaise with the courier to investigate the shipment and provide updates.
Where available, customers may choose to collect their orders directly from an Apex Auto Shield branch or authorised collection point. Collection details will be provided once the order is ready.
For any shipping-related queries, please contact us at info@apexautoshield.co.za or call +27 (0)21 934 5725.